General FAQ

Will you create a database for me?

Yes, we can create a database or a database update for you. This is a paid service. Please discuss the details with your account manager.

If the format which you are using already exists within our portfolio, only the database creation is —charged. If it does not, custom development is required.

What screen resolutions are supported?

Redlike runs perfectly on all standarnised screen resolutions starting at 1024×768, the optimal resolution being 1280×1024.

Please note that the minimal resolution is 1024×768 and it is supported only in kiosk mode.

The behaviour might also get a bit different with various zoom settings.

What Redlike versions are there?

There are three distinct versions of Redlike, each of which providing different features and serving different purposes. Their comparison can be found here.

Redlike Pricing

  • For whom: for sale people and anyone working with the prices
  • Features: possibility to contain multiple databases and count over 20 different types of prices for each product package

Redlike Dispensing Manual

  • For whom: for basic in-shop operations
  • Features: possibility to use manual dispensers only – two types available (Manual Simple + Manual Advanced)

Redlike Dispensing

  • For whom: for basic in-shop operations
  • Features: possibility to use manual as well as automatic dispensers, track history of dispensings, send in-shop orders, use barcodes and kiosk mode, and have top-quality maintenance options
What machines and devices can communicate with Redlike?

We are continuously adding new machines and devices into Redlike repertoire. If there is a machine which is still missing in Redlike menu and you want to have it included, please contact us and we will make this happen ASAP.

The current and always up-to-date list of all cooperating machines and devices is to be found here.

What is the fastest way to report a problem?

It is the best for you and us to contact the whole support team at once rather than individually. It will increase the speed and quality of the support provided to you and it will simplify our cooperation. In order to achieve this, create a ticket in our CRM system and it is guaranteed that it will be processed within a short period of time. Also please have a look at the manual about how to correctly report a bug.

If you feel like you need to talk to us directly, call us: +420 608 540 590 on working days from 9AM to 5PM.

What do I do if there are some translations missing or incorrect?

We always highly appreciate help of our partners!

I found one or few incorrect translations

Please, send us a bug report or CRM ticket with descriptions, screenshots and the correct translations.

There are a lot of translations missing

See our manual for translation keys export.

I want to add a new language

Please, generate the whole list from English and send us the new translations. Use the process in the translation keys export manual and do not forget to send us the translation of the language, too.

What do I do if I have a new requirement?

New requirements for the software or any other part of our portfolio must be discussed with your account manager. Please, contact him or her in order to discuss the details.

What database preparation tools are available?

At the moment, there are 3 various database preparation tools available for our customers. The outcomes of the tools are the same, but the way how to work with them differs. This enables our customers to choose the best way of data processing for their individual workflow.

Redlike Manager

Redlike Manager (RedMan) is the most advanced and easy-to-use tool for database preparation. It supports various formats which allow our customers to import their data into the system. Afterwards, they are free to add/edit/delete any data they wish in a clear and user-friendly environment. The tool supports all advanced features which can be part of Redlike, the POS software, such as images, barcodes, priorities, codes…

Redlike Importer

Redlike Importer is a simplified tool which also supports various formats. However, the data in the formats must be already fully prepared as there is no possibility in the tool to modify it. It simply takes the data and converts it into the correct Redlike database (or any other export as selected in the Importer GUI).

Redlike Importer Command Line

Command Line Importer is the very same application as Redlike Importer, however, it has no user interface. It operates smoothly and silently on the background of the computer and is controlled via command line.

What can be customised in Redlike?

We prepared an individual page which summarises all customisable features. You can find it here.

What are the minimal requirements?

Redlike 2

Windows

Minimal Requirements:

Dual-core processor, 2 GHz
2 GB RAM
120 GB disk
Windows 7/8/8.1/10 32bit or 64bit
.NET 4.7.1 has to be installed
(for 64bit minimally 3 GB RAM more)

 

Recommended Configuration:

Dual-core processor with 4 threads
4 GB RAM
120 GB SSD disk
Windows 10 64bit
Internet

 

Linux

Minimal Requirements:

Dual-core processor, 2 GHz
2 GB RAM
120 GB disk
Ubuntu 18 AMD64

 

Recommended Configuration:

Dual-core processor with 4 threads
4 GB RAM
120 GB SSD disk
Ubuntu 18 AMD64

 

What are all those Redlike parts?

Redlike

Redlike is a dispensing software which can be used with automatic as well as manual dispensers. It consists of three parts – Redlike Client, Redlike Server and Redlike Control Center. To learn more about the power of Redlike, visit DESO page.

 

How can I get demo version of Redlike?

If you are interested in obtaining a demo version of Redlike, please contact our support team and we will gladly arrange our further cooperation.

How can I create a new user account on various platforms?

Help on Redlike

Contact support@deso.cz or your account manager and state the person’s name and e-mail address. Reason might also be required.

CRM

Contact support@deso.cz or your account manager and state the person’s name and e-mail address. Reason might also be required.

Redlike Web

On your own in Redlike Web administration.

Redlike Manager

On you own in Redlike Manager administration.

Redlike

On your own in the zone database (in Redlike Importer or Redlike Manager). Local users can be created directly in Redlike – User Management section under the superadmin rights (unless the privilege was changed).

Can you translate messages from the machine?

The messages from the machines are not our competence. Redlike only transmits the information sent from the machine driver. Therefore, these messages are taken from a 3rd party software and are not translatable by us.

We recommend contacting the machine manufacturer (or the publisher of the machine driver, if it differs) for such translations.