Wrong or Missing Data

What do I do if the UFI/HBW/other values are missing in my database?

If some data is missing from the database, please follow these steps:

  1. Check if the data type is supported in your format
  2. Check if the data is present in the source data
  3. Check if the display of the data has been activated in Redlike 2
What do I do if the machine configuration does not match the database or dispenser is missing colorants?

If there are colorants in the machine configuration which are not included in the database, nothing happens.

If there are colorants in the database which are not included in the machine configuration, there is a yellow warning message at the dispenser initialisation informing about it. This also happens if the colorants are in the machine configuration but their names do not match with the names of the colorants in the database.

The colorants which are missing from the machine configuration (or are renamed) cannot be dispensed.

There are two solutions to this situation:

  • adjust (the names of) the colorants in the database, or
  • adjust (the names of) the colorants in the machine configuration.
What do I do if Redlike fills in incorrect amounts?

Every time you are refilling a colorant, a summary pops up to inform you what is the actual amount being refilled. This amount considers the refill factor which is set in the database.

Refill factor is a value in % which determines how much of the colorant can should be refilled in reality – it counts with colorant residue which remains in the can after the refill. Refill factor can be set either on all colorants altogether or on each colorant package individually. The refill factor is set in the database by the database administrator. This can be done via Redlike Importer and the sheet Options in Deso Redlike Excel Zone file or via Redlike Manager.

Important note: refill factor for all canisters must never be combined with refill factors for individual canisteres! They multiply each other.


  1. Check whether the refill factor which you desire has been used in the given zone database version.
  2. Check whether only one refill factor type has been used (see important note above).
  3. Check whether the correct barcode of the colorant package has been used in the given zone database version.
What do I do if my custom data imported incorrectly/did not import at all?
  1. Check if the custom data format is supported.
  2. Check if the custom data file is not corrupted.
  3. Check if the custom data matches the data from the main database (the names of the products are identical, etc.).
  4. Any time you find a mistake, delete the imported data and import it anew.


To import customers, please use this import format.

What do I do if I see “R2-D2” instead of the name of the database?

This error is caused by client – server incompatibility. Please update your software to the highest possible version.

What do I do if I get the message that the barcode is incorrect?

If there is a red flash message announcing of an incorrect barcode, then this value has been incorrectly set in the database or is missing altogether.

The solution is to compare the two barcodes (the scanned one and the desired one) and see whether they match. If they do, create a new zone database version with the correct barcode inserted.

The issue can be also that the barcode from the can cannot be read by the reader. To prove this hypothesis, open a text editor and let the scanned result be written there. If there is nothing, the barcode reader is not reading the barcode.

Another issue can be that the barcode reader is configured incorrectly. See our manual here.

What do I do if I get the error message “Autologin failed”?

This means that when switching from one zone to another, either the usernames or the passwords of the logged in user do not match. Please log in as a user which is shared across both of the zones (the one you are switching from and the one you are switching to).

For the future, keep your users and passwords the same for all zones available on one computer.