Devices FAQ

How print labels and templates work is explained in our blog post.

With each Redlike installation, there is a set of 8 various templates in different sizes and with creative layouts. You can either use these directly or you can modify them slightly to fit your needs.

How to work with existing templates is described here.

How to edit an existing template or create a new one is described here.

If you wish to have a completely new template created by us, contact your account manager to arrange the details.

If you wish to have a completely new variable created by us, contact your account manager to arrange the details.

We are continuously adding new machines and devices into Redlike repertoire. If there is a machine which is still missing in Redlike menu and you want to have it included, please contact us and we will make this happen ASAP.

The current and always up-to-date list of all cooperating machines and devices is to be found here.

The colorant amount in canisters is a type of information which is taken from the driver. Redlike does not change or manage it in any way, only interprets.

You can adjust the displayed amount by changing the value of the current level on the Canister view.

If there are colorants in the machine configuration which are not included in the database, nothing happens.

If there are colorants in the database which are not included in the machine configuration, there is a yellow warning message at the dispenser initialisation informing about it. This also happens if the colorants are in the machine configuration but their names do not match with the names of the colorants in the database.

The colorants which are missing from the machine configuration (or are renamed) cannot be dispensed.

There are two solutions to this situation:

• adjust (the names of) the colorants in the database, or
• adjust (the names of) the colorants in the machine configuration.

In some machine types, there are can sensors.

Can confirmation is requested twice

It can happen that you have activated two-fold configmation:

1. In the driver/machine itself
2. In Redlike

To avoid this, turn one of them off. If you want to do it in Redlike, navigate to Machine & Devices – Machine Settings – Dispensing Settings and turn on the configuration item Skip place can dialog or Skip remove can dialog based on the confirmation you want to turn off.

I do not get any can confirmation

If both confirmations are turned off and you would like to activate one, you can do so in the driver or directly in Redlike. In this case, turn off the configuration item Skip place can dialog or Skip remove can dialog based on the confirmation you want to turn on.

1. Check that the minimal requirements are met.
2. Check that barcodes are allowed (Interface settings – Environmental settings – Software options – Allow barcodes)
3. The issue can be that the barcode from the can cannot be read by the reader. To prove this hypothesis, open a text editor and let the scanned result be written there. If there is nothing, the barcode reader is not reading the barcode.
4. Another issue can be that the input is wrong which meanst that the barcode reader is configured incorrectly. See our manual here.
5. If the input is correct and you’re getting a message saying that the barcode cannot be found, check if it has been inserted into the database (it is listed in Redlike Manager or source file for Redlike Importer). Another way is to use barcode testing environment in Redlike (Database connection – Barcode testing)

The autocap is controlled solely by the driver. Redlike has no direct communication to it.

If the autocap malfunctions, please contact your service organisation or the dispenser manufacturer.

If a service action is not shown in Redlike, it means that it is not supported by the machine and cannot be used.

In some cases, it is possible to change the dispenser configuration to have the service action shown. This is then done at your own risk  by you or you service organisation.

RCC requires an open COM port to communicate with the driver/machine. Close any other software (mostly dispensing software) which might be taking up the COM port so RCC can communicate with it.

If RCC still cannot start, see if it is not blocked by an antivirus programme and whitelist it along with all other Redlike components if possible.

When using spectro measurements, the LAB values are important. Based on those, Redlike compares the spectro measurement results with the LAB data in the database and shows you the best matches.

If the spectro is showing no results, two things may be the cause:

1. Please check that you have LAB values inserted in the database (you can export it via Redlike Importer for this purpose)
2. Please check that the spectro is calibrated and set up correctly

1. Make sure that the minimal requirements for spectro have been met
2. Make sure that the spectro is communicating with the computer
3. Make sure that the spectro has been calibrated
4. Make sure that the spectro has been set up correctly
5. Restart RCC

IDD is a driver used by the dispenser manufacturer Fast & Fluid. There are multiple types of this driver.

1. Make sure that the file is valid by running it in IDD.Test
2. Make sure you set Machine type to Fast & Fluid using IDD in Redlike (Machine & Devices – Machine Settings – Driver Settings)
3. Make sure you have the correct IDD file for your machine type (contact Fast & Fluid to confirm this)
4. If you are using IDD2, make sure to license it
5. Make sure that the file itself and any folder from the path to the driver is not using any diacritics
6. Restart RCC

To recognise the IDD file:

• IDD2 ends with .idd
• IDD4 ends with .ide or .idu

Dispenser erros are visible in the machine panel at the bottom of the screen. Erros are clearly recognisable because they are always in red.

Redlike is never the source of such errors, it only interprets them. The source is always the driver of the dispenser and/or the dispenser itself.

If you get a machine error, follow these steps:

1. Reset the error
2. If reset is not enough, contact your service organistation
3. If the reason is not in the hardware (the machine itself) or the service organisation cannot solve the issue in any other way, contact the machine manufacturer and/or the publisher of the driver software

Note: you can see what driver is being used in Machine & Devices – Machine Settings – Driver Settings.

1. Check that the minimal requirements are met
2. Check that a testing print from another software can be done flawlessly
3. Check that the printer and templates are set correctly in Redlike (Machine & Devices – Print Settings)
4. Check that the automatic print is set correctly
5. Check that RCC is running

Both critical and warning levels for canisters are set in the machine configuration. Redlike is only reading and interpreting these values but has no way of setting them.

Please do change this in the machine administration.

The simulation dispenser is used if there is no physical dispenser connected to the computer where Redlike is running.

The simulation dispenser requires a configuration file. This can be obtained by:

1. Creating an installation file for the database which includes the configuration file – more info here
2. Creating the configuration file out of an existing database – more info here

No, you must have separate configurations for both platforms. Once you have one valid configuration for Windows, you can transfer this to other Windows PCs. The same goes for Linux. But you cannot transfer the configuration from Windows to Linux and from Linux to Windows.