The colorant amount in canisters is a type of information which is taken from the driver. Redlike does not change or manage it in any way, only interprets.
You can adjust the displayed amount by changing the value of the current level on the Canister view.
In some machine types, there are can sensors.
Can confirmation is requested twice
It can happen that you have activated two-fold configmation:
To avoid this, turn one of them off. If you want to do it in Redlike, navigate to Machine & Devices – Machine Settings – Dispensing Settings and turn on the configuration item Skip place can dialog or Skip remove can dialog based on the confirmation you want to turn off.
I do not get any can confirmation
If both confirmations are turned off and you would like to activate one, you can do so in the driver or directly in Redlike. In this case, turn off the configuration item Skip place can dialog or Skip remove can dialog based on the confirmation you want to turn on.
The autocap is controlled solely by the driver. Redlike has no direct communication to it.
If the autocap malfunctions, please contact your service organisation or the dispenser manufacturer.
If a service action is not shown in Redlike, it means that it is not supported by the machine and cannot be used.
In some cases, it is possible to change the dispenser configuration to have the service action shown. This is then done at your own risk by you or you service organisation.
RCC requires an open COM port to communicate with the driver/machine. Close any other software (mostly dispensing software) which might be taking up the COM port so RCC can communicate with it.
If RCC still cannot start, see if it is not blocked by an antivirus programme and whitelist it along with all other Redlike components if possible.
IDD is a driver used by the dispenser manufacturer Fast & Fluid. There are multiple types of this driver.
To recognise the IDD file:
Dispenser erros are visible in the machine panel at the bottom of the screen. Erros are clearly recognisable because they are always in red.
Redlike is never the source of such errors, it only interprets them. The source is always the driver of the dispenser and/or the dispenser itself.
If you get a machine error, follow these steps:
Note: you can see what driver is being used in Machine & Devices – Machine Settings – Driver Settings.
Both critical and warning levels for canisters are set in the machine configuration. Redlike is only reading and interpreting these values but has no way of setting them.
Please do change this in the machine administration.
The simulation dispenser is used if there is no physical dispenser connected to the computer where Redlike is running.
The simulation dispenser requires a configuration file. This can be obtained by:
No, you must have separate configurations for both platforms. Once you have one valid configuration for Windows, you can transfer this to other Windows PCs. The same goes for Linux. But you cannot transfer the configuration from Windows to Linux and from Linux to Windows.