Welcome on our Helpdesk!
Hi, we are DESO customer care and we are happy you are considering to become a member of our Redlike 2 family! Let us guide you on your first steps through the colorful world of the dispensing software Redlike 2.
Help on Redlike
This website aims to help you with your Redlike integration and it can be useful also at any point after you have mastered the basics. Its knowledge base is structured in 4 sections:
- Redlike – contains general information about Redlike and its workings
- Getting Started – all you need to know prior to and during Redlike installation
- Machine Connection – manuals about how to connect supported machines to communicate with Redlike
- Redlike Customisation – all about what and how can be customised in Redlike
- User Manuals – contains information about how to work with Redlike after installation
- General Help & Support – visit these articles to learn about more elaborate Redlike functions, how to communicate with us and other practical advice
- How To – learn how to operate Redlike and get to know all integrated functions
- Download – download installation packages, excel sheets for database preparations, database…
- Documentation – you must log in to visit these articles
See this page if you are starting with Redlike Manager.
Starting with Redlike – Checklist
Answer the following questions to see if you are ready to install Redlike. Cannot answer them on your own? No worries, simply contact us and we will be thrilled to help you!
Things to Consider – Basic Operation (POS):
- Computers – can your computers handle Redlike 2?
- Machines – are your dispensers supported by Redlike 2?
- Drivers – is your dispenser communicating with the computer properly?
- Customisation – is there anything you would like to customise before you start with the installation?
Things to Consider – Extras (POS):
- Spectros – are you using them? If so, is your type supported?
- Spectro drivers – have you got everything ready to set them up?
- Printers – are they communicating with your computer?
- Are your print labels ready?
- Barcode Readers – is it configured correctly?
Things to Consider – Basic Operation (Admin):
- Redlike Version – which Redlike version do I want and how many licenses?
- Database Preparation – how do I prepare my data? Is the way effective?
- Software and Database Update – how do you want to distribute your updates?
- Optimised Software Setup – how do I set up the software so that it would be personalised and optimised for each individual user?
FAQ:
I do not know if my computers are suitable.
Contact us – we can help you evaluate your current situation.
I cannot find my dispenser in the list of supported machines.
Contact us – we can integrate any machine according to your wishes.
I do not know anything about drivers for my machines.
Contact us – we can help you out and share our knowledge with you.
I want my own Redlike style but I do not know how to change it.
Contact us – we will help you with the design structure and its implementation.
I cannot find my spectro in the list of supported devices.
Contact us – we can integrate any spectro according to your wishes.
I do not know anything about drivers for my spectros.
Contact us – we can help you out and share our knowledge with you.
I cannot prepare my own print label.
Contact us – we can help you with the preparation or give you an “extra class”. 🙂
I do not know which license type would suit my interests best.
Contact us – we can help you decide what you need based on your personal needs.
I do not know if my database preparation is effective.
Contact us – we can help you find a bettter way and develop customisations for you.
I do not know what the best way to distribute updates is.
Contact us – we can help you out and share our knowledge and experience with you.
I do not know what settings are the best for me.
Contact us – we can help you out and share our knowledge and experience with you.
Need a bit more help? Contact us and ask us about our Pilot Projects!
Pilot Project is a short-term project which aims to perform a detailed analysis of the inner workings
of your company, and to improve it regarding the needs of each and one of those involved.